Write To Us
One inbox, a two working day reply, and a note about the questions somebody else answers faster.
The inbox
What Belongs Here
- Questions about the formulation, an ingredient or the printed panel.
- How the capsule is taken and what four weeks realistically looks like.
- How the window operates, asked before purchase.
- Corrections to anything published on this site.
What Moves Faster Elsewhere
Anything about an order already placed: tracking, address changes, refunds, returns. Every one of those belongs to the checkout that handled payment, because that is where the order number originated. A direct reply to the confirmation email will outrun anything forwarded from here.
What We Cannot Do
We give no medical advice, no verdict on how it sits with your prescription, and no serving other than the printed one. Those need a clinician with your records in front of them.
Getting A Useful Reply
Three things help more than anything else: which part of the product the question is about, whether you have already started, and roughly how long for.
- An ingredient: name it. All fourteen have a page here and the reply usually points at one.
- The routine: say which meal you take it with. Nearly every opening-week problem is a food problem, covered on the routine page.
- Results: name the week you have reached. Week one and week six get entirely different replies, and this piece covers the earlier end.
- The window: say whether the order is already placed. If it is, the checkout is the faster route.
Reply Time
Two working days is normal. Anything arriving over a weekend goes out on Monday or Tuesday. If four working days pass in silence, the reply is almost certainly sitting in a spam folder.
What Never Arrives
No list, no newsletter, no follow-up sequence. Your address answers your message and then sits there, exactly as the privacy notice describes.